The grievance policy is a document that defines the type of business procedures for employee grievances. It has the purpose of informing everyone how complaints will be handled. According to the law, every company must have a policy.
An employee may make a complaint about the following issues:
- health and safety;
- conditions of employment;
- policy violations.
But under more severe circumstances, the employee may need to contact other policies. This can involve discrimination and rude behavior.
How to Write a Grievance Policy?
You must follow these steps in order to create an effective employee grievance policy:
- Identify key points of contact. Not everyone in the company can handle issues that relate to employees. That is why the contact person should be in a leadership position. Once that person is identified, it is necessary to inform employees how to contact him or her.
- Describe the steps that employees need to follow before making a grievance. Grievance processes are not the same. For example, you may ask employees to contact other interested parties before filing a complaint.
- Determine the way in which you are going to handle the complaint. Once a complaint is submitted, the company should investigate it. Those individuals who have made it should be informed of its investigation status.
- Document the grievance policy and add it to your employee handbooks. These documents can help the company protect itself if an employee files a lawsuit.
- Distribute information. You should share the grievance policy with your employees.
- It’s important to adhere to all of the described policy rules.
- Provide an open environment in your workplace. The policy will work effectively if employees feel comfortable talking about their problems.
Grievance policy template includes the following points:
- the information about the person to whom the employee submitting the grievance should contact;
- the name of the person to contact if the primary contact is unavailable;
- an explanation of the informal method of resolving the problem;
- an explanation of referring problems to a hearing if the informal method does not work;
- information about employees’ rights;
- deadlines for each step of the formal procedure;
- a way to appeal decisions.
After you have created a policy, it is worth including it in your employment contracts or employee handbook to inform the staff about it.
The company policy should cover everything from minor issues, such as employee irritation or disagreement, to serious problems, such as abuse by a manager or bullying.
The main purpose of the agreement template is to provide an easy way for employees to discuss troubling or sensitive questions with their managers.
Where to Create a Grievance Policy?
Today there is a useful program that helps you work with documents quickly and efficiently. This is the PandaDoc website – it features a simple interface and a large set of tools. Thanks to the navigation, even a beginner will quickly find the necessary sections and handle the task.
You can find a contract sample and use it to create your own documents. This allows you to spend less time on drawing up the main points. Therefore, the program is popular in many companies. It simplifies the extensive work of employees with documents. Do not hesitate and try this convenient program which helps your company to save the time of its employees.
It will be very easy to create a grievance policy with such a site. It is enough to open a set of options to take advantage of them from all available.